Frequently Asked Questions

  • What is the minimum order for delivery?

  • Our minimum order value is £30.

  • How much is the delivery charge?

  • Standard Delivery is £5.00 on all orders under £60, with a minimum order value of £30 (Tuesday to Friday) only and £7.50 for Standard Saturday Delivery. For all orders over £60, we offer FREE delivery, including Saturday. We offer a pre-noon delivery service.

    Please note, delivery charges may change due to promotions and special offers.

  • How far do you deliver?

  • We deliver in England, Wales, Scotland to just north of Edinburgh and limited areas on the Isle of Wight (post codes PO31 – PO41).

  • What time will my delivery arrive?

  • By 12 noon. We pay for a premium delivery service and your order should arrive before 12 noon.

  • How will I know my delivery is on its way?

  • On the day of despatch (ie the day before your delivery is due), you will receive email notification from us to let you know that your parcel is en route. As always, any concerns, you can call us on 01553 767997 or drop us an email at

  • What if I'm not in when you deliver?

  • We can leave your parcel in a safe place.

  • How soon can you deliver?

  • Within 48 hours (taking into account that we deliver Tuesday to Saturday). This allows us time to source, prepare, dispatch and deliver your order to you. For example, if you place an order Monday, we can deliver Wednesday. Place an order on Friday, we can deliver on Tuesday.

    Please note, we do not deliver Sundays or Mondays, or the day following a Bank Holiday.

  • How will my product be packaged?

  • We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer.

  • How do you keep the fish chilled in transit?

  • We use purpose made chill-packs. we are confident that your seafood will arrive with you in pristine condition. The food safe chill-packs we use in your seafood box keep your fresh items perfectly fresh.

  • Where do you get your fish from?

  • We specialise in sourcing sustainable fish and shellfish directly, and can tell you exactly where it comes from, right down to the market, and even the boat.

  • How do I know it is sustainable?

  • The entire team at Cole's is fully committed to quality, flexibility and service for all its customers and also to the protection of the environment and sea species for the benefit of the current generation and those that follow.
    Every item supplied and sold by Cole's complies with strict requirements for the size and age of fish and shellfish, and are always seasonal.

  • Is my fish suitable for home freezing?

  • The simple answer is Yes! Our vacuum-packed fish makes it really easy to manage your order.

  • What do you mean by fresh fish?

  • 3-5 days fresher than the Supermarket. It has never been frozen. Where we buy from the local market, we buy on quality and not purely on price. We are constantly monitoring our suppliers to ensure we get the best quality all the time.

  • Why is your fish and shellfish better than I can get at the supermarket?

  • All our seafood is between 3 and 5 days fresher than you can get from the supermarket.

  • How do I know how much to buy of each product and species?

  • We are here to help. Each product online will give you a guideline for purchasing what you need. If you need help or advice, please don’t hesitate to pick up the phone and call us on 01553 767997.

  • Is the packaging recyclable?

  • Yes it is

  • How can I ask questions about your products and service?

  • We are here to help. We have tried to cover all bases on our individual items listed but if you need help or advice, please don’t hesitate to pick up the phone and call us on 01553 767997.

  • How much weight do Live Lobsters lose when cooked?

  • The Lobster weight listed on our shop are 'live' weight. All Lobsters lose a small amount of weight once cooked. The general guideline would be:
    10-15% loss for a Cooked Lobster
    15-20% loss for a Cooked, Split and Cleaned Lobster